Return policy and Shipping Policy/Rates

Shipping rate in the U.S. is a flat $6.95 fee. U.S. orders over $75 ship free. No international orders are currently accepted at this time. 

All orders will ship within 10 business days

Returns and exchanges are accepted within 14 days of receiving your package. Please email support@thelittlesurferdude.com within 14 days to set up a return or exchange. Please note that buyer will be responsible for return shipping costs and that original shipping fee will not be refunded.

Shipping & Lost Package Policy

Once an order has been processed and shipped, it becomes the responsibility of the shipping carrier. We are not liable for packages that are lost, stolen, or delayed in transit. 

All orders are shipped with tracking information, which is provided via email. We encourage customers to monitor tracking details and ensure that shipping information is entered correctly at checkout. 

If a package is marked as delivered but cannot be located, we recommend:

-Checking with a neighbor

-Looking around the delivery area

-Contacting the shipping carrier to file a claim

Please note we do not issue refunds for packages that are confirmed as delivered by the carrier. By placing an order with us, you agree to this policy. 

Returns/exchanges will be processed within 14 business days of the shop receiving the return item. 

We are not responsible for lost return packages. 

If you reach out to the shop to initiate a return on eligible items and do not send the item back within 14 days, a $15.00 restocking fee will apply once the item is received. 

Some items are not currently eligible for a return, these include but are not limited to:

  • Straw hats, snapbacks, beanies, bucket hats
  • Balance boards
  • Backpacks
  • Books
  • Towel hoodies for store credit only
  • Please refer to individual product listings for the most up-to-date return policy for that individual item

Return/exchange item conditions

Please review this policy carefully before purchasing. All returns are subject to approval and inspection. 

To qualify for a return, merchandise must meet ALL of the following conditions:

  • Items must be completely unworn, unwashed, unused, and in their original condition
  • Items must be free from any odors, including laundry detergent, fabric softener, perfume, fragrances, smoke, or other scents
  • Items must have NO evidence of laundering, shrinkage, stretching, fading, discoloration, or alteration
  • Items must be free from stains, dirt, hair, pet hair, deodorant, makeup, or any other signs of use
  • Original packaging must be intact and included
  • Item must be returned in the same condition in which they were shipped

Merchandise that has been worn, washed, altered, damaged, or otherwise changed from its original condition is not eligible for return or exchanges, refund, or store credit, except where applicable by law. 

An item may be deemed ineligible even if it has only been worn or washed once

All returns are subject to our review, physical inspection, and final approval

Submitting a return request, receiving a return auth, or shipping an item back to us does not guarantee the the return will be accepted or refunded. 

Upon receipt, we carefully inspect all returned merchandise to verify compliance with our return requirements. 

We reserve the right, at our sole discretion exercised reasonably and in good faith, to determine whether returned merchandise meets our published eligibility standards. 

This includes evaluating the garment's appearance, condition, fit, fabric texture, odor, or any indications of wear, laundering, damage, or alterations. 

We reserve the right to deny any return that does not meet our stated conditions. 

Washed, Worn, or Altered Merchandise

For hygiene and resale purposes, we cannot accept merchandise that shows evidence of being worn, washed, or altered

This includes, but not limited to:

  • Garments with laundry detergent scents
  • Garments that have shrunk or changed shape
  • Garments with noticeable changes in fabric texture or appearance

Rejected Returns:

If a returned item fails to meet our eligibility requirements:

  • The return will be denied
  • No refund, exchange, or store credit will be issued for that item
  • The customer will be notified of the inspection outcome
  • We will help arrange to have the merchandise shipped back to the customer

Please note that sale items are final sale and are not eligible for a return or exchange. 

Please email support@thelittlesurferdude.com to confirm the return or exchange.